New Hope Community Services (New Hope CS) is a social service agency working to bring change into the lives of the displaced and disadvantaged in the community.

Since 2004, we have been empowering our beneficiaries with opportunities to better their own lives. We provide a range of services and programmes such as temporary shelter, casework, mentoring, job-matching, life-skills training and support with long-term housing and employment. Together with our 3P Partners — Public, Private and People — we serve all people regardless of race or religion.

We are a full member of the National Council of Social Service since 2005 and have been granted Institutions of a Public Character (IPC) status until 2026.


Our Vision

To be a Beacon of New Hope to the Displaced and Disadvantaged in the Community.

Our Mission

To restore HOPE to those we serve

Heart to serve all regardless of race or religion.
Opportunities made accessible and equalised for all.
Partnership with 3P Partners (Public, Private and People) to form communities of support.
Empower individuals and families to bring about change and betterment in their lives.

Core Values

Value everyone. Listen and be thoughtful to all as everyone has a voice.
Do the right thing. Strive for positive outcomes as individuals and as a team.
Have a heart. Be hospitable and welcoming to all.
Be at our best. Represent the best of New Hope to our stakeholders and partners.

Corporate Video — We Are New Hope Community Services

Our History

Pastor Andrew Khoo, our Founder and CEO, formerly served as a maritime engineering technician with the Republic of Singapore Navy for 13 years before becoming a full-time pastor of a small family church. In 2003, a chance encounter with four homeless men would eventually become the foundation of New Hope CS.

Deeply moved by their needs, Pastor Andrew took the spontaneous decision to shelter them in his church, making them the first residents at the Shelter for Men-in-Crisis (now known as Transit Point @ 3 Spooner). One year later, in 2004, Pastor Andrew registered New Hope CS as a charity with just one full-time staff. The rest of the organisation was made up of volunteers, including himself.

Since then, New Hope CS has grown to tackle the larger issues facing the displaced and disadvantaged in Singapore. Our work extends beyond providing temporary shelter to homeless male ex-offenders but also to other displaced individuals and families. We’ve expanded the scope of our services — including mentoring support, job-matching and life-skills training programmes, as well as transformative retreats for the low-income and disadvantaged in the community. Just as we pioneered the first shelter for male ex-offenders, we continue to explore new and innovative ways to bring better help to those who need it.

Together with our community partners and volunteers, we stand ready to provide solutions when the need arises. We may have come a long way, but our heart remains the same — to be a place where the underprivileged can find new life and thrive again. Since 2004, we’ve impacted over 10,000 individuals and families in Singapore, and so long as there’s a need, we’ll continue to bring hope and change into people’s lives.

Corporate Information

Registered as a Society on 16 January 2004 Registration No. 0333/2004

Unique Entity Number (UEN)

Registered as a Charity on 13 October 2004 Registration No. 01825

Granted Institute of Public Character (IPC) status since October 2005
Valid till: 30 September 2026

IPC Registration No

Granted full membership of National Council of Social Service (NCSS) on 1 November 2005

DBS Bank

Assurance Partners LLP

New Hope Community Services HQ
Blk 148 Yishun Street 11, #01-123
Singapore 760148

Tel : +65 6305 9620
Fax : +65 6755 3684

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