1.1 Purpose of Policy
New Hope Community Services (New Hope CS) is committed to safeguarding the personal data entrusted to it by the individuals. This Policy sets out how New Hope CS uses, collects and disclose personal data about you so that we can serve you better. It also sets out how you can update us or request to be unsubscribed from our records.
Personal data generally refers to data about an individual who can be identified from that data, in whatever form. It includes information such as individual’s name, identification number, address, mobile phone number, email addresses and photos and video images of the person (including CCTV images). Employee data of New Hope CS such as salaries, medical records and educational records is also recognised as personal data and is subject to all the obligations of the PDPA.
New Hope CS will:
3.1 Purpose for Information Collection
Personal data collected by New Hope CS is mainly to help us understand your needs so as to enable us to serve you better.
These purposes include the following:
3.2 How Do We Acquire Your Personal Data?
Personal data is to be collected by fair, transparent and lawful means, without misleading or deceiving individuals as to the purposes for collection of personal data about them. New Hope CS may collect personal data from a number of channels, but are not limited to:
New Hope CS shall always seek consent from individual to collect, use or disclose the individual’s personal data, except in specific circumstances where collection, use or disclosure without consent is authorised or required by law.
New Hope CS may seek consent from the individual’s parents/ legal guardian/ donee on behalf of the individual if the individual is not able to provide consent. For example, minor or person without mental capacity.
New Hope CS may not be able to fulfil certain services if New Hope CS is not able to obtain consent to the collection, use or disclosure of certain personal data.
3.4 Deemed Consent
New Hope CS may assume individual has consented to collection, usage and disclosure of their personal data in situations where the individual provided information for obvious purposes.
New Hope CS may deem individual’s consent was obtained for personal data collected prior to 2nd July 2014 for the purpose of which the personal data was collected. The consent may include for New Hope CS usage and where applicable include disclosure.
New Hope CS need not seek consent from staff (including volunteers and part-time workers) for purposes related to the staff’s work in New Hope CS. However, staff’s consent shall be obtained if such purpose is unrelated to their work. Staff shall be informed that their personal data may be disclosed to public and arrangements may be made to limit such disclosure with mutual agreement.
3.5 Consent Withdrawal
Any individual may withdraw their consent to the use and disclosure of their personal data at any time, unless such personal data is necessary for New Hope CS to fulfil its legal obligations. New Hope CS shall comply with the withdrawal request, and inform the individual if such withdrawal will affect the services and arrangements between the individual and New Hope CS. New Hope CS may cease such services or arrangements as a result of the withdrawal.
Please email your request for withdrawal of consent to [email protected].
3.6 Notification Obligation
New Hope CS shall collect this personal data directly from the individuals. However, New Hope CS may also collect individual’s personal data from third parties i.e. referral agencies such as Family Service Centre provided the consent was obtain from the individual or required by law.
Prior or during collecting personal data, New Hope CS shall make known to the individual the purpose for which the personal data was collected, except when such personal data is provided by an individual for an obvious purpose (e.g. individual provided personal data to register for an event, as such the purpose is for that event participation).
3.7 Accuracy Obligation
New Hope CS shall make every reasonable effort to ensure that individuals’ information it keeps are accurate and complete. Individuals can notify New Hope CS via [email protected] if there are any changes to their personal data that is relevant to New Hope CS.
3.8 Data Disclosure and Transfer of Personal Data In and Outside Singapore
New Hope CS may disclose individual personal data to internal/external/overseas organisations for necessary and appropriate purposes. Such transfer shall be done in a manner that is secure and appropriate align with PDPA requirements.
Where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies.
If there is a need for us to transfer your personal data to another country, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.
4.1 Protection of Personal Data
All personal data held must be secured and protected against unauthorised access and theft.
New Hope CS shall ensure that:
4.2 Storage of Personal Data
New Hope CS shall take reasonable and appropriate security measures to protect the storage of personal data such as:
4.3 Retention Limitation Obligation
New Hope CS shall retain individual’s personal data only for as long as it is reasonable to fulfil the purposes for which the information was collected for or as required by law.
Based on our Document Retention Policy, we will ensure that your personal data that are no longer needed by us will be destroyed or disposed of in a secure manner.
We can provide and help you access your own personal data:
Requests for personal data access or correction by individuals, including any enquires and complaints shall be submitted to New Hope CS in writing to the Data Protection Officer at the following address and contact information:
We may refute your access in cases if and when such related personal data is under legal proceeding, no proper identification or request is carried out with suspected fraudulent intent.
New Hope CS shall develop and publish data protection policy statements to inform staff, including part-time staff and volunteers, declaring the manner that their personal data are collected, used and disclosed. The data protection policy statements are made available to staff and the public in our website.
CCTV, video footage and photos may constitute personal data if an identifiable individual is captured.
Even with reasonable protection measures in place, there may be a possibility of a data breach. In the event the data breach is assessed to be notifiable, New Hope CS will notify the affected individuals as soon as practicable, at the same time or after notifying the Commission. If the breach warrants notification to the Commission, New Hope CS will make notification as soon as practicable but no later than three (3) calendar days.
9.1 Tracking of User Activity
Where we track user activity, we will document this in our data inventory, and disclose such activity in our External Privacy Notice.
We use "cookies" to collect information about your activity on our web site. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. You can instruct your browser to refuse all cookies or to indicate them when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
9.3 Links to Other Sites
The Personal Data Protection Policy shall be maintained and updated by the Data Protection Officer, reviewed and approved by the Management in a timely manner but shall review at least yearly.
We may update our Data Protection Policy from time to time. We will notify you of any changes by posting the policy on this page. Please revisit this page periodically for any changes. Changes to this Policy are effective when they are posted on this page.
If you have any questions about our collection, use, and/or disclosure of personal data about you, feedback regarding this Policy, or any complaint you have relating to how we collect, use, disclose and store personal data about you, you may contact our Data Protection Officer(s) at [email protected].
Any query or complaint should include, at least, the following details:
Your full name and contact information
A brief description of your query or complaint
We treat such queries and complaints seriously and will deal with them confidentially and within reasonable time.
Policy approved and effective date: Nov 2023
New Hope Community Services HQ
Blk 148 Yishun Street 11, #01-123
Tel : +65 6305 9620
Fax : +65 6755 3684