Whistleblowing Policy

Whistleblowing Policy


The Board’s Code of Conduct and Ethics Policy requires all Board members, staff and volunteers to observe high standards of business and personal ethics in the conduct of their New Hope CS duties and responsibilities. As representatives of New Hope CS, individuals must practice honesty and integrity in fulfilling their responsibilities and comply with all applicable laws and regulations. Set forth below is the Board's Whistleblower Policy with respect to reporting good-faith concerns about the legality or propriety of New Hope CS actions or plans.

Reporting of Concerns or Complaints

It is the responsibility of all Board members, staff and volunteers to comply with the Board's Code of Conduct and Ethics Policy and applicable laws, and to report violations or suspected violations by Board members, volunteers or staff in accordance with this policy.


All communications under this policy shall be treated in a confidential manner, except to the extent necessary:

  1. To conduct a complete and fair investigation; or
  2. For review of New Hope CS operations by the Board, Audit & Risks Committee and New Hope CS independent-public accountants.

Negative or adverse action is not to be taken against any Board member, volunteer or staff for making a good faith report of a possible violation of its Code of Conduct and Ethics Policy or applicable laws, even if the report is mistaken, or against the Board, Audit & Risks Committee and New Hope CS independent-public accountants who assists in the investigation of a reported violation. Retaliation in any form shall not be tolerated. Any act of alleged retaliation should be reported immediately and shall be promptly investigated. A Board member who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including removal from the Board. This policy is intended to encourage and enable individuals to raise serious concerns within New Hope CS prior to seeking resolution outside the organisation.

How to Report Concerns or Complaints

Board members, volunteers and staff may communicate suspected violations of the Code of Conduct and Ethics Policy, applicable laws or other wrongdoing or alleged retaliation by contacting the Board President, Treasurer and/or Secretary. It is not necessary that a Board member, volunteer or staff give their name or position in any notification. Whether or not the reporter of the violation identifies himself/herself, for a proper investigation to be conducted, the reporter shall provide New Hope CS with as much information as possible, sufficient to do a proper investigation, including where and when the incident occurred, names and titles of the individuals involved and as much other detail as can be provided.

Illustrative Types of Concerns

The following is a non-exhaustive list of the kinds of improprieties that should be reported:

  1. Supplying false or misleading information on New Hope CS financial or other public documents.
  2. Providing false information to or withholding material information from New Hope CS Board or auditors.
  3. Destroying, altering, mutilating, concealing, covering up, falsifying or making a false entry in any records that may be connected to an official proceeding, in violation of the law or regulations.
  4. Altering, destroying, or concealing a document or attempting to do so, with the intent to impair the document’s availability for use in an official proceeding or otherwise obstructing, influencing or impeding any official proceeding, in violation of the law or regulations.
  5. Embezzling, self-dealing, private inurement (i.e., New Hope CS earnings inuring to the benefit of a BOARD member, volunteer, or staff) and private benefit (i.e., New Hope CS assets being used by anyone in the organization for personal gain or benefit).
  6. Paying for services or goods that are not rendered or delivered.
  7. Using remarks or actions of a sexual nature that are not welcome and are likely to be viewed as personally offensive, including sexual flirtations; unwelcome physical or verbal advances; sexual propositions; verbal abuse of a sexual nature; the display of sexually suggestive objects, cartoons, or pictures and physical contact of a sexual or particularly personal nature.
  8. Using epithets, slurs, negative stereotyping and threatening, intimidating or hostile acts that relate to race, color, religion, gender, national origin, age, disability or other legally protected status.
  9. Circulating or posting written or graphic material that denigrates or shows hostility or aversion toward an individual or group because of race, color, religion, gender, nationality, age, disability and etc.
  10. Discriminating against an individual due to a person’s race, color, religion, sex, sexual orientation, national origin, age, physical or mental impairment and etc.
  11. Violating the Code of Conduct and Ethics and/or the Conflict of Interest policies.
  12. Facilitating or concealing any of the above or similar actions.

For questions regarding this policy, please contact New Hope CS President ([email protected]).

New Hope Community Services HQ
Blk 148 Yishun Street 11, #01-123
Singapore 760148

Tel : +65 6305 9620
Fax : +65 6755 3684

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