FAQs

General Information

 

  • When and where will Homelessness Learning Forum 2021 be happening? 

8th October 2021, Friday, 9am to 530pm. It will be a virtual event.

 

  • Who can attend this event? 

 

We welcome all social service professionals, partners, and interested persons to attend. 

 

Students above the age of 12 are also welcome.

  • Where can I find more information on the programme? 

 

The programme outline and details can be found here: Programme Details

  • I have additional questions about the event, whom should I contact? 

 

Contact us at event@newhopecs.org.sg for further information.

 

Ticketing

  • How do I register for the forum? 

 

Purchase tickets online for yourself via this link: Register Now

 

You will receive a confirmation email once your registration is confirmed.

  • What are the ticket rates?

Single ticket: $35

Group of 5 or more: $30 per person

Student price: $15

  • I want to register as a group of 5. How do I get to enjoy the special rate of $30 per person?

Download and complete the group registration form and send it to us at event@newhopecs.org.sg. We will be in touch with you for payment processing.

  • I am a student. How do I get to enjoy the special rate of $15?

Send us an email to event@newhopecs.org.sg using a verifiable student email address. We will send you a unique coupon code that you can apply during the online registration process. Do ensure yourself that the discount has been applied before making payment.

  • When can I register? 

 

Registration is open from 20th August 2021 to 1st October 2021.

  • Can I register on-site? 

 

We recommend purchasing your tickets in advance as there is a limit to the number of attendees for the forum.

  • Can I register for someone else?

 

Yes, you may (up to 5 people at a time). Do register a unique email address for each ticket as the email address will be used to facilitate entry into the forum on the day of the event. 

  • How do I know if my booking is confirmed? 

 

Upon registration, you will receive a confirmation email and a receipt for your payment. If you didn’t receive an email, please contact us at event@newhopecs.org.sg.

  • Can I get subsidies for the forum’s tickets from the VWOs Charity Capability Fund (VCF)? 

 

Unfortunately, the tickets for the forum are not eligible for the VCF subsidy. 

  • I didn’t receive a link to the virtual event. Where do I get the link to the virtual event? 

 

You will receive the link to the virtual event via the email that you used for registration at a later date.

  • Why do I need to pay for this event? 

 

We want to ensure that we can provide the best possible experience for you. This means having qualified and professional speakers, facilitators and events management team anchoring the event. As a non-profit organization, the revenue from ticket sales will help us to cover the cost of the event.

Changes to my booking

  • Can I get a refund if I can’t attend the forum?

 

Unfortunately, tickets are non-refundable. 

  • Can I transfer my ticket to a friend if I am unable to attend the forum? 

 

It is possible to transfer your ticket to a friend. However, your friend will have to use the email address that you registered for the forum to log in. Otherwise, your friend will not able to attend the forum with an unregistered email address. 

 

  • If I can only attend a portion of the forum, would I be eligible for a discount? 

 

Unfortunately, we do not offer discounts for such cases.

 

Customer Information

  • Do I need to provide my personal information when purchasing tickets? 

 

Personal information such as your mobile phone number and your email address is required to facilitate registration for the forum on the day of the event. All personal information shared will be strictly confidential and in accordance with our privacy policy.